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HMO Member Rights

You have the following rights:

  • To be treated with courtesy and respect
  • To get health care without having to wait too long
  • To get an appointment when you need one
  • To get care from qualified Medical staff
  • To see a specialist when you need to
  • To choose a doctor you trust (and change doctors)
  • To understand your health problem and the risks and benefits of treatments
  • To get a second opinion about a health problem
  • To choose or refuse treatment
  • To know how your health plan works
  • To appeal a decision your HMO made about your care
  • To see and get a copy of your health care records

As a person with a disability, you have the right to:

  • Have most physical barriers removed that make it hard for you to use your health care services
  • Extra time for visits if you need it
  • A sign language interpreter if you need one – free of charge
  • Health information in a format you can use if you are blind or have low vision, or another disability that impacts your ability to utilize written materials
  • Special medical equipment, like an exam table or a scale that works for you if you use a wheelchair
  • Take your service animal into exam rooms with you (as appropriate- e.g. operating room wouldn’t work)

How Can ILRCSF help you? We can help to clarify your rights, and assist/support you through the process of asserting them with your HMO.