825 Howard Street
San Francisco, CA 94103
Monday – Thursday
9:00 am to 4:30 pm
from 9:00 am to 4:00 pm
Main Phone Number:
415-543-6222 ext 1100
To reach ILRCSF by email, please fill out the form below.
GRIEVANCE POLICY AND PROCEDURE
If you have a complaint about the services you are receiving within this program, you have a right to pursue the following corrective steps:
Report your service complaint with the Program Director at the site. At ILRCSF, this would be Lana Nieves (Lana@ilrcsf.org or 415-543-6222). If this does not result in an improvement in the service you have a right to pursue the next step.
Phone the San Francisco Office on the Aging at 415-355-3555 to report your service complaint. Exercise your consumer satisfaction rights. Remember you have a right to consumer satisfaction and you have a right to these steps in your grievance process.