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ILRCSF’s approach to service delivery reflects the Independent Living (IL) philosophy. Implicit in our consumer driven services is an expectation of consumer ability. Our staff,  over 90% of whom are people with disabilities, operate under the premise that persons with disabilities are experts on their own needs, and must therefore take the lead in collaborating with staff to identify needs, options and the strategies necessary to achieve the most beneficial outcome.

Kimberly Armstrong, Administrative Director



As Administrative Director, Kimberly oversees ILRCSF’s Legal Services Program, provides support and staffing to the Executive Board, supervises administrative staff, serves as liaison with funders and contractors, and manages many of the day-to-day operations at ILRCSF.

Bridgett Brown, Economic Empowerment Coordinator



The Economic Empowerment Coordinator helps consumers learn about their options with regards to disability and their finances – whether they are considering getting on or off benefits, going back to work, or going back to school. Via benefits workshops, monthly Economic Empowerment events, and one-to-one consultation, Bridgett provides consumers with information  so that they will be equipped to make informed decisions about their own lives, with regards to finances.  Bridgett also also helps people procure funds for back rent and security deposits via the Season of Sharing fund. Bridgett is a long-time mental health advocate, and has led workshops to train people in law enforcement in working with members of the public who have psych disabilities.

Marisol Ferrante, Assistive Technology Educator

Marisol Ferrante


Marisol helps consumers identify the tasks they wish to perform, and the barriers to access they encounter. She provides them with different Assistive Technology options, and helps them find ways to fund the AT they want and need. She works with both individuals and groups, and conducts outreach, so that the wider public becomes more acquainted with the ways that technology may be used to bridge gaps in accessibility. She runs the Nick Feldman Device Lending Library and Demonstration Center, which lends out over 100 pieces of equipment to consumers, every year.

Fiona Hinze, Systems Change Director



As the Systems Change Director, Fiona Hinze dedicates her time to the development of strategies around ILRCSF’s systems change and advocacy efforts by tracking key state and local advocacy issues and by attending community committee and task force meetings. She works to ensure consumers are aware of advocacy opportunities in the community, such as calls to action on various issues. She serves on the State Independent Living Council and is a member of the Disability Organizing Network.

Jerome Lourme, Finance Director



The Finance Director works closely with the Executive Director, and the Board Finance Committee. Jerome helps develop ILRCSF’s annual budget, manages the day-to-day finances of the agency, prepares for our annual financial audit, and helps ensure that we operate with full transparency.

Lana Nieves, Executive Director

Lana Nieves


As the Executive Director of ILRCSF, Lana Nieves works to protect the rights of people with disabilities, as well as to expand and nurture opportunities for society to become ever more accessible to all people. She has worked in the not-for-profit sector, both domestically and abroad, for 30 years, and been with ILRCSF since 2006.

Maria De Lourdes Richardson, Latino Community Services Coordinator



The Latino Community Services Coordinator’s work often involves helping Spanish-speaking consumers navigate the various service delivery systems in San Francisco so that they are better able to obtain affordable housing, transportation, and benefits.  Maria takes a special interest in working to reduce isolation and social stigma among consumers with disabilities by encouraging them to get involved in their communities. Maria is also a HICAP counselor, certified by the state of California, and counsels consumers on Medicare benefits.

Victoria Tedder, Housing Coordinator

Victoria Tedder


The Housing  Coordinator provides counseling and advocacy so that consumers can find accessible housing in San Francisco. In addition, if a consumer wishes to stay in his or her current residence but is experiencing difficulties that are preventing him or her from doing so, Victoria will work with him or her to maintain tenancy.  Via weekly workshops, Victoria educates consumers about housing laws, as well as their rights and responsibilities as tenants. Part of her job is to keep abreast of local, state, and national issues related to low-income housing and housing rights, and she actively works to bring about policies that will increase access to low-income housing for people with disabilities

Willia Tong, Chinese Community Services Coordinator

Willia Tong


The Chinese Community Services Coordinator works with the Chinese community and people from other Asian countries who speak Cantonese, Mandarin, or English. Willia provides information and referral services, support and advocacy to consumers regarding benefits and services, such as San Francisco Paratransit. Willia has regular out-station days at City COllege’s Chinatown campus, at the Chinese Newcomers’ Center, and in the Sunset district. Her outreach also includes facilitating workshops/presentations for  people with disabilities and seniors in the community, as well as to partner agencies.