• To be treated with courtesy and respect

• To get health care without having to wait too long

• To get an appointment when you need one

• To get care from qualified Medical staff

• To see a specialist when you need to

• To choose a doctor you trust (and change doctors)

• To understand your health problem and the risks and benefits of treatments

• To get a second opinion about a health problem

• To choose or refuse treatment

• To know how your health plan works

• To appeal a decision your HMO made about your care

• To see and get a copy of your health care records

As a person with a disability, you have the right to:

• Have most physical barriers removed that make it hard for you to use your health care services
• Extra time for visits if you need it
• A sign language interpreter if you need one – free of charge
• Health information in a format you can use if you are blind or have low vision, or another disability that impacts your ability to utilize written materials
• Special medical equipment, like an exam table or a scale that works for you if you use a wheelchair
• Take your service animal into exam rooms with you (as appropriate- e.g. operating room wouldn’t work)