En español
保健渠道

Healthcare Access services focuses primarily on the rights of consumers who are members of Health Maintenance Organizations (HMOs) such as Kaiser Permanente, Health Net, Blue Cross, Blue Shield, San Francisco Health Plan and Chinese Community Health Plan. With the support of a grant from the Office of the Patient Advocate, staff conducts workshops, participates in information fairs, disseminates written materials about maximizing the services of an HMO, and works with individual consumers who are having difficulty obtaining appropriate services. Information available includes:

• Choosing an HMO
• Becoming a partner in your healthcare
• Obtaining a medical interpreter if you do not speak English
• Appealing decisions about your care, with which you disagree
• Getting necessary accommodations based upon disability

ILRCSF also provides information regarding Medicare D. Program Staff can communicate with consumers about these issues utilizing English, Spanish, Chinese and American Sign Language (ASL).